Shipping Policy

Last Updated: 17/07/2026

At SleepBand, we aim to deliver your order as quickly and efficiently as possible. Please read the following Shipping Policy before placing your order.

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Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays.

During periods of high demand, processing times may be slightly longer.

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Delivery Times

Estimated delivery times are:

United Kingdom

• Standard Delivery: 5–10 business days

Please note that delivery estimates are not guaranteed and may vary depending on courier services and local conditions.

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Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer Free Shipping on selected orders or promotional campaigns.

Any applicable shipping charges will be displayed before payment is completed.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

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Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Courier service disruptions
• High seasonal demand
• Customs inspections (where applicable)
• Public holidays

We appreciate your patience should any unexpected delays arise.

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Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied:

• We cannot guarantee successful delivery.
• Additional shipping charges may apply if the parcel needs to be resent.
• We are not responsible for orders delivered to an incorrectly provided address.

If you notice an error, please contact us as soon as possible before your order is dispatched.

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Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will work with the courier to investigate the shipment and provide an appropriate resolution where applicable.

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Damaged Deliveries

If your parcel arrives damaged:

• Contact us within 7 days of delivery.
• Include your order number.
• Provide photographs of the damaged packaging and product.

We will review your claim and arrange a replacement or refund where appropriate.

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Split Shipments

In some cases, your order may be shipped in multiple packages.

If this happens:

• You will receive separate tracking information where available.
• Items may arrive on different dates.

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Customs & Import Duties

Orders delivered within the United Kingdom are not subject to import duties or customs charges.

If we begin shipping internationally in the future, any customs duties, taxes or import fees imposed by the destination country will be the responsibility of the customer unless otherwise stated.

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Delivery Responsibility

A delivery is considered complete once the parcel has been delivered to the shipping address provided during checkout.

If tracking confirms successful delivery but you cannot locate your parcel, we recommend:

• Checking with household members or neighbours.
• Looking in any designated safe places.
• Contacting the courier directly.
• Contacting our customer support team for assistance.

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Contact Us

If you have any questions regarding shipping, please contact us:

SleepBand Customer Support

Email: pedroorani162080@gmail.com