Politique de remboursement

Refund Policy

Last Updated: 17/07/2026

At SleepBand, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all eligible purchases.

You may request a refund within 30 days of receiving your order.

Eligibility for a Refund

To be eligible for a refund:

Your request must be made within 30 days of the delivery date.
The product must be returned in reasonable condition, with all original accessories included where applicable.
Proof of purchase (such as your order confirmation or receipt) is required.

For hygiene reasons, products that have been intentionally damaged, heavily soiled, or altered may not be eligible for a full refund.

How to Request a Refund

To start a return or refund request, please contact our customer support team:

Email: pedroorani162080@gmail.com

Please include:

Your full name
Order number
Reason for the return (optional but appreciated)
Photos if the item arrived damaged or defective

Our team will provide return instructions and the appropriate return address.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning the product.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We will arrange an appropriate solution, which may include:

A replacement
A full refund
A partial refund where appropriate

No return shipping costs will be charged for verified faulty or incorrect items.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Non-Refundable Items

Refunds cannot be provided for:

Gift cards
Products intentionally damaged after delivery
Items returned outside the 30-day return period
Products returned without proof of purchase (where ownership cannot be verified)

This does not affect your statutory rights under UK consumer law.

Order Cancellations

If you wish to cancel your order before it has been dispatched, please contact us immediately.

If your order has already been shipped, you will need to follow our standard return procedure after receiving the item.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase for a refund and place a new order.

Your Consumer Rights

This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection laws.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

SleepBand Customer Support