Politique de confidentialité
Privacy Policy
Last Updated: 17/07/2026
Welcome to SleepBand ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
SleepBand is an online retailer offering sleep and wellness products.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: support@[yourdomain].co.uk
2. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment providers)
- IP address
- Browser type
- Device information
- Purchase history
- Website usage information through cookies and analytics
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Deliver products
- Process payments
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Send marketing emails (only where permitted or with your consent)
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Your consent (where required)
5. Sharing Your Information
We may share your information with trusted third parties including:
- Payment processors
- Shipping and logistics providers
- Marketing service providers
- Analytics providers
- Fraud prevention services
- Legal authorities where required by law
We never sell your personal data.
6. International Transfers
Some of our service providers may be located outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other lawful transfer mechanisms recognised under UK GDPR.
7. Data Retention
We retain personal data only for as long as necessary to:
- Complete your orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
After this period, your information will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
More information can be found at:
9. Cookies
Our website uses cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Measure advertising effectiveness
You can control cookies through your browser settings or our cookie banner.
10. Marketing Communications
If you subscribe to our newsletter, we may send promotional emails.
You can unsubscribe at any time by:
- Clicking the "Unsubscribe" link in any email
- Contacting us directly
11. Payment Security
Payments are securely processed by trusted third-party payment providers.
We do not store your full payment card details on our servers.
12. Security Measures
We use appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission can be guaranteed to be completely secure.
13. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
SleepBand Customer Support
Email: pedroorani162080@gmail.com
Your UK GDPR Rights
If you believe your data has not been handled appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.